Rest assured and enjoy peace of mind when you buy through TruBid. We offer various guarantees and have accountability and protection measures in place to ensure buyers get what they paid for. Sellers have the option and are encouraged to offer the following types of guarantees for the products they sell. By standing behind their listings, sellers are able to establish a reputation of trust.
Satisfaction Guarantees (Offered by seller)
Sellers also have the option to offer a Satisfaction Guarantee. Under this, sellers guarantee that if the forage you purchase from them does not match what was described in their posting, they will reimburse you in one of the following ways.
- Replacement (with delivery) - Seller agrees to replace any bales that do not match description in posting and is willing to provide delivery.
- Replacement (without delivery) - Seller agrees to replace any bales that do not match description in posting but buyer is responsible for picking bales up.
- Full Money Back Guarantee - Seller agrees to issue full reimbursement for any bales that do not match descriptions in posting.
- Partial Money Back Guarantee - Seller agrees to issue a partial reimbursement for any bales that do not match descriptions in posting.
Tru-Weight Guarantee (Offered by seller)
When offering the Tru-Weight Guarantee, sellers give buyers the option to weigh the bales purchased when they are picked up (by the buyer or a hauler). If the difference between the total estimated weight and the total actual weight is greater than 10%, the seller will reimburse the buyer the difference based on the price per ton shown in the listing. The seller will also be responsible to pay any scale fees the buyer may incur.